How to Contact Brainway Support
By:Author:Brainway Editorial
Updated on:October 12, 2026
The fastest way to reach Brainway is email: [email protected], sent from the address you signed up with.
There is also a Contact us page and a Help Center covering the common questions, which is usually quicker than waiting for a reply.
Here is what support can handle, and how to write the message so it only takes one.
What the Support Team Can Help With
Most requests fall into four groups.
Billing and Charges
Unrecognised charges, duplicate payments, renewal dates and refund questions.
Plan Changes
Adjusting your plan if it is too heavy or not matching what you signed up for.
Access Problems
Login trouble, a plan that is not showing, or access missing after payment.
Cancellation and Account Deletion
Both handled by support, and they are two separate requests.
What to Include in Your Support Email
Four details resolve almost everything in one reply.
Key Points
- The email address you signed up with - support cannot find an account from any other address.
- Roughly when you signed up.
- Whether you paid on the web or through the App Store or Google Play.
- What you want to happen, stated plainly.
Changing or Cancelling Your Plan
Plan changes and cancellations both start on the Manage Subscription page.
If you signed up through an app store, the store controls the subscription and support cannot cancel it for you - that one has to be done in your phone's settings. Full detail is in our guide on how to cancel Brainway.
Deleting Your Account
Account deletion is separate from cancelling. Cancelling stops the renewal; deletion removes the account and its data.
Email [email protected] and ask for deletion specifically. It is irreversible, so your tracked history goes with it.
FAQ
[email protected]. Email from the address you signed up with.
No. Support is handled by email and through the Contact us page.
Usually within a couple of business days. Including your account email and sign-up details in the first message avoids a round trip.
No. App Store and Google Play subscriptions can only be cancelled in your phone's settings.
Yes. Ask support - adjusting a plan is faster than cancelling and starting again.
The Final Take
One email to [email protected] from your account address, with your sign-up date and payment route, covers almost every request.
Billing, plan changes, access and cancellation are all handled there. The only thing support cannot touch is an app store subscription, which stays in your phone's settings.
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